San Francisco Automotive Solutions
Asked for a brake pad replacement quote over the phone and was told my rotors would have to be changed as well, despite not ever having seen my car. Huge red flag.
Thank you for taking the time to share your feeling regarding your recent inquiry about brake pad replacement for your vehicle. Your perspective is valuable to us, and we want to ensure that we address any concerns you may have. During our conversation, I aimed to provide you with clear and accurate information regarding your vehicle's brake needs. I genuinely appreciate the opportunity to assist customers with their automotive needs and work diligently ensure that they are always safely on the road. As part of our commitment to quality service, I mentioned the importance of considering both brake pads and rotors in the replacement process. While they are separate components, their wear patterns can vary, necessitating a thorough inspection. Quoting for both pads and rotors over the phone was intended to provide you with a comprehensive estimate, allowing you to plan and budget effectively. Nobody likes surprises....at lease I don't. I genuinely value our interaction and strive to treat every customer with kindness and respect. If you have any further questions or concerns, please don't hesitate to reach out. Your satisfaction is our priority, and we're here to assist you every step of the way. If you have time please review the following article by Advios a leader in advanced braking technology. "Why Brake Pads and Rotors Should Be Replaced Together!" https://www.advicsaftermarket.com/technical-resources/tech-tips/why-brake-pads-and-rotors-should-be-replaced-together/#:~:text=Although%20it's%20recommended%20to%20replace,as%20part%20of%20your%20inspection.
- San Francisco Automotive Solutions